Shipping policy

Delivery

 

Pre-ordered packages are delivered within 21/28 business days (excluding weekends and public holidays). Tracking is available once the orders are in our warehouses in France. 

For all products shipped outside the European Union and/or DOM-TOM, the price is automatically calculated excluding taxes on the invoice. Customs duties or other local taxes or import duties or state taxes may be required in certain cases. These duties and amounts are not the responsibility of the Seller. They will be borne by the buyer and are their responsibility (declarations, payment to the competent authorities, etc.). The Seller invites the buyer to inquire about these aspects with the relevant local authorities. The Company reserves the right to change its prices at any time for the future. 

 Delivery fees are determined based on the weight of your order according to the following 2 shipping methods:

THE POST OFFICE
Our packages are delivered without a signature, and delivery via Colissimo generally implies receipt within 48 hours (business days) after drop-off at the Post Office. However, we are not responsible for delays, theft, or loss of packages via the Post.

A tracking number for the package is systematically sent to the email address of the order.

MONDIAL RELAY

Delivery via Mondial Relay is not a home/office delivery; it generally implies receiving your package within 72 hours (business days) after the package is dropped off.

A tracking number for the package is systematically sent to the email address of the order.

You must necessarily choose a delivery relay point, or a default global relay point will be selected close to your delivery address.

 

ADDITIONAL INFORMATION

However, we are not responsible for delays related to transport (customs, exceptionally long delays due to transport..), for degradation of the shipping packaging by the carrier, for theft or loss of packages, or even for the temporary closure of a Relay Point for holidays or other reasons that would delay the receipt of packages. The buyer must contact the selected carrier at the time of the order to find out more.

We ask you to carefully check the accuracy of the delivery address; in case of a return due to an error on your part such as incorrect name, incomplete or unknown address, uncollected package, or for any other reason for which we are not responsible, we will charge you again for the shipping costs to return your package.

If for reasons not related to the carriers, or if you have not received your order after 40 business days (except for exceptions mentioned above), you can request an increased credit, a replacement of the merchandise, or a refund. 

To do this, please use the email address contact@mayrah.fr

We will contact you and take the necessary steps as soon as possible.

Returns:

 

No returns are possible for pre-orders, in accordance with the following law: « supply of goods made to the specifications of the consumer or clearly personalized »  (Article L.221-28 of the Consumer Code)  which is the case for our company www.mayrah.fr, which manufactures its products to order. 

In case of exception(s) presented when contacting the seller, returns must be made at your expense via Mondial Relay or Colissimo, please contact us beforehand at the following email address mayrahsav@gmail.com so that the point relay or address can be defined. 

The costs incurred by this return method will, however, be reimbursed to the Customer in the following validated cases by the Seller:

• The returned product is defective.
• The product is returned due to an error by the seller in preparing the Customer's order.

Any return must be reported in advance to customer service: contact@mayrah.fr within 7 days after receiving the package (if the 7-day period expires on a Sunday or public holiday, it is extended to the next business day.).

After this period, no request will be considered.

The customer agrees to return the product in perfect condition in its original packaging, unworn and unwashed and complete. If not, no return will be accepted.

Within this period, and subject to compliance with the conditions mentioned in this article, the Customer may return the product(s) for an exchange or credit.